Our Story
CX Navigate Edge was founded to help organizations transform Customer, Employee, and Partner Experience from a set of disconnected initiatives into an integrated, measurable performance system.
The name reflects our philosophy — Navigate because leaders need clarity and direction through complexity, and Edge because disciplined execution creates lasting advantage.
We combine consulting and capability development to help organizations strengthen leadership, culture, performance, and strategy systems that connect experience to business results.
Stuart Weddle
Founder & Principal Consultant
Stuart is a Certified Customer Experience Professional (CCXP), Project Management Professional (PMP), and COPC-certified CX Leader with more than 40 years of Asia-Pacific and global experience.
At Verizon, he directed customer experience, performance management, service assurance, and strategic partner governance for complex, high-reliability operations. His leadership established the foundation for CX Navigate Edge’s core principle — that experience management is a measurable business discipline driving accountability and results.
Based in Thailand, Stuart advises organizations worldwide on aligning leadership, culture, and strategy with measurable CX, EX, and PX outcomes, and develops advanced CX programs in collaboration with global and regional institutions.
“CX is not a score — it’s a management system that turns experience into measurable performance to achieve business outcomes.”
Credentials
Certifications & Training
Certified Customer Experience Professional (CCXP)
Project Management Professional (PMP)
COPC CX Performance Leader – Customer Operations
COPC CX Implementation Leader – Vendor Management Organizations
COPC Certified Professional Manager – Service Journey Thinking and High Performance Management Techniques
COPC Quality Management and Data Analysis for Contact Centers courses
Certified Lean Six Sigma Greenbelt
Information Technology Infrastructure Library (ITIL) Foundation v3
Affiliations
Strategic Partner
Enterprise-level CX management platform partner for training and consulting.
Memberships & Volunteering
Member, Customer Experience Professionals Association (CXPA)
Member, Experience Management Global Collaborative (XMGlobal)
Member, Project Management Institute (PMI)
Volunteer, CXPA–Asia Regional Council
